FAQ's

SPARCO Interactive Pool Manual Program

Unfortunately, our Pool Closing link is temporarily missing from the Interactive Manual.  While we work on getting this fixed, please check out the following video for the "how to" on covering and closing your above ground pool!

 

 

ABOVE GROUND POOLS

Q. How often should I backwash my filter?

A. Sand filters are more efficient with some debris. Backwash when your pressure gauge shows 7 - 10 pounds of pressure above normal. Water clarity will be much improved and your pool will be cleaner.

Q. What is an ozonator?

A. An ozonator generates ozone just like the ozone in the atmosphere (O3). As your spa circulates, ozone is emitted and sanitizes the water. Ozone greatly reduces your chemical usage and helps keep your water clear, but is not a stand-alone sanitizer.

Q. Why do my children's eyes burn when swimming?

A. More than likely the pH of the pool is very low. We can test your water and help you adjust it properly. This should solve your problem.

Q. When I put my solar cover on my pool, do the bubbles go up or down?

A. The bubbles go down.

Q. Why does my pool have a strong chlorine smell?

A. The Free and Total Chlorine are out of balance. Super shock it to get it back in balance.

Q. How much shock should I use to shock my pool?

A. The recommended rate is 1 pound for every 10,000 gallons of water.

Q. What can I do to prevent my pool from turning cloudy after heavy use from a pool party or a big rainstorm?

A. As soon as the party is over or immediately after a big storm (over 1 inch of rain) shock the pool.

Q. How often should I shock my pool?

A. Depending on usage, we recommend regular shocking once a week. If there is heavier usage, shock immediately after a big party.

Q. Can I use petroleum jelly to lubricate my pool o-rings?

A. No. Petroleum jelly will harden and make it difficult to remove a lid or replace the o-ring. Use silicone or Teflon lubricant specifically made for o-rings.

Q. How often should I test my pool water?

A. We recommend twice a week at home.

Q. How often should I bring my water in to be tested at Leisure Depot

A. At the very beginning of the season and the end of the season. Then once a month should be fine unless you think you have a water balance problem.

Q. How often should I change the sand in my sand filter?

A. Every three years or per the manufacturer's recommendation.

Q. What should I do, I have quite a bit of dirt and debris on the bottom of my pool?

A. Vacuum on waste.

Q. Do I need to fence my yard?

A. It depends on the requirements of your township or county. Please check with your specific township or county for requirements.

Q. What part of the installation am I responsible for?

A. You are responsible for knowing and following your township or county requirements, obtaining the proper permits, providing reasonable access to the installation site and for all aspects of the electrical wiring. If you need help finding an electrician, we would be happy to assist you.

Q. I have an above ground pool and want to put on a salt-system chlorine generator. Will this work and is it a good alternative to chlorine tablets?

A. We do not recommend straight salt systems on aboveground pools. In general, they don't generate enough chlorine and the corrosive effects of high salt levels can rust out walls and tracks. Many pool manufacturers void your warranty if you go to a high concentration salt system. They are great for quality in ground pools with commercial galvanization but not above grounds.

Q. Is there a better alternative to standard chlorine sanitization for above-ground pools?

A. Yes! We recommend the Simple Salt Water Treatment System. This is a hybrid system that uses only a very small, controlled dose of salt, along with sodium tetraborates, and other water enhancers. Water feels much softer and the borates are extremely effective at fighting algae. It is also very easy to use and low maintenance.

Q. What do you mean by "low maintenance"?

A. Low Maintenance means you, the pool owner, work less to enjoy the pool more. With the Simple Salt System, the primary component is added just once a year - at the pool opening. Other components require no more than 5 minutes every week or two.

Q. How long should I run my filter?

A. Filters with single speed pumps should run at least 12 - 14 hours per day, 7 days a week. Filters with 2 speed pumps should run on low 24 hours per day and are only required to run on high when vacuuming or adding water care products.

Q. Should I cover my pool when I'm not using it?

A. This depends on your personal preference. In the summer, a solar cover will retain the heat, keep debris out of your pool and save on chemical consumption. In the winter, we highly recommend that you cover your pool.

Q. How do I winterize/open my pool?

A. Our sales staff would be glad to help you with any questions regarding winterizing or opening your pool.

Q. Should I do anything after covering my pool for the winter?

A. Prolong your cover's life by keeping accumulated water pumped off. After removing your cover in the spring, clean it, dry it and store it in a sealed container to keep the mice away.

Q. My pool motor is whining, should I do anything?

A. At the first sound of a pool motor's whining, take action. A new set of bearings now may save you the expense of a new motor later. Also, make sure there are no leaks at the pump seal. This is an easy and inexpensive repair.

CASUAL FURNITURE

Q. Does outdoor furniture rust?

A. The short answer is yes...and no. It all depends on the material that the outdoor furniture is made of. Obviously you don't have to worry about rust on your patio furniture if it is made of a wicker or wood material, however if you have metal patio furniture, the type of metal that it is made of will determine if it can rust. Outdoor furniture that is made of aluminum, both extruded or cast, will not rust because aluminum is a non-ferrous metal which means it has no iron in it. Outdoor furniture that is made of wrought iron or steel can possibly rust. Less expensive, inferior wrought iron or steel furniture is far more likely to rust than high-quality wrought iron or steel furniture. This happens because manufacturers of low-quality metal furniture often don't take the necessary steps to protect the metal from the moisture. Quality iron or steel furniture will be far less likely to rust due to their primer and powder-coating processes during production.

Q. What is the best type of outdoor cushion material?

A. The best type of fabric for outdoor cushions is acrylic. Because acrylic fabric doesn't contain any cotton, polyester or olefin fiber, it will not mildew, stain or break-down as easily. Currently, the leading brand of acrylic outdoor fabric is Sunbrella. Sunbrella not only uses acrylic fabric, but they solution-dye the material so that the color is solid throughout the fiber versus a pattern or color that is "printed" or "stamped" on the fabric after it has been woven. This is extremely beneficial because it ensures the fabric will be color-fast and will not fade over time and exposure to the elements.

Q. What kind of maintenance & care is required for patio furniture?

A. High-quality outdoor furniture is typically low-maintenance just by virtue of the materials the manufacturers use in production. While some types of furniture require more care than others, most often you can simply use a garden hose to rinse the furniture off and keep it dust free. For more detailed instructions about outdoor furniture care and cleaning, please see our Patio Furniture Maintenance and Care instructions.

Q. Should I cover my outdoor patio furniture?

A. Although it isn't necessary to cover your patio furniture, we recommend it. The materials our patio furniture is made of are selected for their durability and endurance. By covering your furniture, you will not only extend the lifetime of it, but you will also minimize the amount of cleaning and care your patio furniture will require to keep it looking like new.

SPAS

LD_Mira6ButtonSpaControls from Leisure Depot on Vimeo.

Q. How often do I need to change the water in my spa?

A. Water in the spa gets 'tired' after a while, and it's a personal assessment as to when to change it. Change your hot tub water when it doesn't maintain its clarity, or if you feel that the water doesn't seem fresh. Water builds up minerals from salts from your body and from evaporation after adding additional water. Rule of Thumb: Change water every three to four months.

Q. What is an ozonator?

A. An ozonator generates ozone just like the ozone in the atmosphere (O3). As your spa circulates, ozone is emitted and sanitizes the water. Ozone greatly reduces your chemical usage and helps keep your water clear, but is not a stand-alone sanitizer.

Q. How hard is it to maintain a hot tub?

A. How much time do I have to spend taking care of it? Once your hot tub is properly installed, you can care for it in just minutes each week. Maintenance really consists of checking the water chemistry with simple test strips, and adding required chemicals once or twice per week.

Q. What can cause my hot tub to stop heating?

A. The easy solution is often overlooked....you simply need to clean your hot tub filters you should do this about once a week. Hose them off with a high pressure hose, and then spray them with Filter Cleaner, which releases minerals and oils. Rinse your spa filters thoroughly again, and that's it. keep in mind, hot tub filters don't last forever. They generally last one to three years, so replace them when the time comes. Sometime you can be in the wrong heating mode, or you have a heater issue and you need to contact us for maintenance.

Q. Why is my hot tub cloudy?

A. Hot tub water can become cloudy for lots of reasons: the water may have contaminants, unbalanced levels, increased calcium hardness, or un-filterable particles. Check the levels of the water, add sanitizer or oxidizer(shock) if needed, and make sure the filter is cleaned and in the right filtration mode.

Q. What kind of foundation is required for a hot tub?

A. The manufacturers of the hot tubs require a level surface such as: concrete slab, deck, patio, pavers etc. We also offer spa pads which is a composite material for your hot tub to be placed on, this is a great alternative to the other level surfaces because it is very cost affective and portable.

Q. What’s the difference between 110 volt and 220 volt hot tubs?

A. Most 220 volt hot tub will heat the water much faster, you can also run your heater and your spa pumps at the same time. You will need an electrician for 220 volt spas, unless you are an electrician. Most 110 volt spas you can take home, fill with water and just plug in (this is what we like to call plug and play)!

Q. What brand spa should I buy?

A. Leisure depot offers many different lines of spas, allowing you to pick whatever fits  your needs and your budget. All of our spa models bring warmth, comfort, and invigorating hydro-therapeudic massage. It’s the best way to relax and reconnect at home, with family and friends.

SWISS GRILLS

Q. I need spare parts for my Swiss Grill, where can I find them?

A. For spare parts email sales@swissgrills.com stating your name, contact details, which grill you have and which parts you need. We will endeavor to respond ASAP but please be aware during busy periods there may be a slight delay.

Q. Which Gas do I use with my Swiss Grill?

A. All Swiss Grills are designed for use with Propane Patio Gas and come with the correct regulator for this. The Grills do also work with Butane however a different regulator will be required but these are readily available from your local gas supplier. If you already have Butane we recommend that you finish the remaining gas and then switch over to Propane.

Q. Is there a Swiss Grill recipe book?

A. No not at the moment, we have a few plans for something like this in the future but not for this season. For the best BBQ recipes either search online or go to your nearest book shop.

Q. I have just built my Swiss Grill Icon/A200 and the side burner does not seem to have a tight fitting, is this safe?

A. Yes it is. The side burner needs the gas to mix with the oxygen in the air and so the fitting is designed to be a loose fit. It is perfectly safe as the pressure of the gas draws the air in and no gas is released.

Q. Is it ok to use oven cleaner on my Swiss Grill?

A. Absolutely not. We recommend that you use nothing more corrosive than hot soapy water with a soft sponge to clean the grill. For the outside of your Swiss Grill we recommend an oil based lubricant (GT85/WD 40 or something similar) as this will protect your grill and also give it a great shine.

Q. I am using my rear burner for the first time and it won't seem to light, what should I do?

A. Due to the design of the rear burner it is sometimes necessary to let the gas run for roughly 5-10 seconds before attempting ignition. This is because it is designed in a similar way to a sponge and so the gas will need to soak all the way through before you will be able to light it.

Q. Can I connect my Swiss Grill to the natural gas in my home?

A. No, not in the UK. There is the possibility of this happening in future models but at the moment Swiss Grills do not run at the correct pressure to connect to natural gas and there are no conversion kits available.

Q. I have lost my instruction manual, where can I get one?

A. Please contact the office on 0845 8340088 or email sales@swissgrills.com with your details.

Q. What is rattling around in the right hand door, and what does it do?

A. That is the manual lighter; it is a safety feature that is designed to hold a match and to save your fingers being burnt in case the electronic ignition fails. However, if the electronic ignition does fail please contact us first and we will resolve this issue for you.