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Shipping Terms

SHIPPING

As a specialty retailer, Leisure Depot is committed to offering you the best products at the best prices.  

For smaller South Carolina orders placed online that qualify to ship via USPS Priority Mail or UPS Ground, we are happy to deliver products to you free of charge on orders over $60, while orders totaling under $60 require $10 shipping.

Outside of South Carolina, orders placed online that qualify to ship via USPS Priority Mail or UPS Ground will ship on the following shipping rates up to $999:

Fed Ex, UPS, USPS - Small Parcel Shipping - Products will typically be shipped within 72 hours of placing your order.  Most delivery times in the continental U.S. range between 2-5 business days depending on location.  You will receive an email confirmation with a tracking number when the order has been shipped.
 

Shipping Restrictions

Warranty stipulations and manufacturer restrictions prevent us from shipping certain products to all geographical locations. Due to the size of the products that we offer, all items must be shipped to a physical address and not a P.O. Box.  In most cases we will ship anywhere in the continental United States.  However, we reserve the right to refuse to process and ship any order placed for any reason.

In-store Pick Up:

Leisure Depot offers In-store pick up to save our local customers a shipping charge.  Our store is located at 8250 Dorchester Road, North Charleston, SC 29418.  If you choose to pick up your order, please make that selection on your delivery preference at check out.  If the items are available in our store’s inventory, the order will usually be ready for pick up within 24-48 hours.  You may contact us during store hours at (843) 552-7272 for a more specific pick up schedule.

Bring to the Store:

  • Your government-issued photo ID
  • The credit card used for the purchase (if you used one), if you used PayPal or order is a gift, please bring your ID
  • Your order number (for a speedier process)

Friends & Family Pickup

  • You can place an order and have someone else pick it up. During checkout, simply provide the name and e-mail address of the person who will pick up your order in the order notes.
  • Your pickup person will need to bring:
  • Their government-issued photo ID
  • The order number

Only you or your pre-selected Friends & Family Pickup person may pick up the order.

 

Freight Deliveries

For large orders that require freight outside of our store's 40 mile radius, Leisure Depot will package, palletize and wrap if needed to prepare the order for pick up from our warehouse, at an agreed upon date and time. The buyer is responsible for arranging transportation of product and bears full costs and risks of moving the goods from our location to the destination.

Local Deliveries

White Glove Residential Delivery ($200)**  - (Available within 40 miles of our North Charleston Store – Please contact us for availability at (843) 552-7272 or shop@myleisuredepot.com)

  • This premier shipping option includes delivery by a 3rd party independent contractor, unpacking, full assembly, and placement.  A signature will be required upon completion.

  • White-glove service generally includes 30 minutes of product assembly/placement, unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of one flight of stairs.

  • Extraordinary delivery conditions may require an additional fee.
  • Upon delivery please inspect the item(s). Please notate any damage on the Proof of Delivery receipt or, if refusing a delivery due to damage, please note refused due to damage on the receipt.

**Please contact us for options on White Glove Delivery and Professional Installation Swimming Pools, Hot Tubs, Swim Spas, Pergolas and Kitchens. These products are not eligible for the standard White Glove Delivery Service.

Note - If your destination is within 40 miles of the Leisure Depot store, contact us directly for local delivery, assembly and professional installation by an Independent Contractor options at (843) 552-7272 or e-mail at shop@myleisuredepot.com.

    Local Delivery Area

     

    shipping locations for local deliveryInternational Shipping

    Many of our products may be shipped outside of the United States. If shipping outside of the continental U.S. is needed, please contact us for rates and availability. In most cases we are able to ship orders under 66 pounds where USPS is available.

    For orders over 66 pounds or where USPS is not available, the shipping is Ex Works. The seller's responsibility will be to make the goods available at the seller's premises on an agreed upon date and time. The buyer is responsible for arranging transportation of product and bears full costs and risks of moving the goods from our location to destination. 

    The transit time for international shipments will vary by product and shipping method. Please note that any applicable customs, duties, or brokerage fees will be the responsibility of the recipient. We are currently unable to provide estimates of these charges.

    *Please contact us at shop@myleisuredepot.com or (843) 552-7272 for a quote to ship outside the continental U.S.