Shipping Terms

SHIPPING

As a specialty retailer, Leisure Depot is committed to offering you the best products at the best prices. Because of the wide variation in sizes and weights of our products, we know that there is no such thing as "one size fits all" when it comes to shipping. Therefore we need to consider multiple factors with each potential sale and, in order to ensure you get the best possible price, some items require us to create a custom quote. It will be indicated for you to select the "Get Quote" button For South Carolina deliveries, we are happy to deliver products to you free of charge on orders over $60.

Outside of South Carolina, items up to $999 will ship on the following shipping rates:

 

Shipping Restrictions

Warranty stipulations and manufacturer restrictions prevent us from shipping certain products to all geographical locations. Due to the size of the products that we offer, all items must be shipped to a physical address and not a P.O. Box.  In most cases we will ship anywhere in the continental United States.  However, we reserve the right to refuse to process and ship any order placed for any reason.

In-store Pick Up:

Leisure Depot offers In-store pick up to save our local customers a shipping charge.  Our store is located at 8250 Dorchester Road, North Charleston, SC 29418.  If you choose to pick up your order, please make that selection on your delivery preference.  If the items are available in our store’s inventory, the order will usually be ready for pick up within 24-48 hours.  You may contact us during store hours at (843) 552-7272 for a more specific pick up schedule.

Bring to the Store:

  • Your government-issued photo ID
  • The credit card used for the purchase (if you used one), if you used PayPal or order is a gift, please bring your ID
  • Your order number (for a speedier process)

Friends & Family Pickup

  • You can place an order and have someone else pick it up. During checkout, simply provide the name and e-mail address of the person who will pick up your order in the order notes.
  • Your pickup person will need to bring:
  • Their government-issued photo ID
  • The order number

Only you or your pre-selected Friends & Family Pickup person may pick up the order.

Fed Ex, UPS, USPS - Small Parcel Shipping - Products will be shipped within 72 hours if the order is placed on a business day by Noon.  Most delivery times in the continental U.S. range between 2-5 business days depending on location.  You will receive an email confirmation with a tracking number when the order has been shipped.

*Please contact us at shop@myleisuredepot.com or (843) 552-7272 for a quote to ship outside the continental U.S.

Note - If you live within 40 miles of the Leisure Depot store, contact us directly for local delivery, assembly and professional installation options at (843) 552-7272 or e-mail at shop@myleisuredepot.com.

Freight Deliveries

Freight orders will be delivered curbside to your home.  You will be responsible for moving the product, assembly and disposing of the packaging materials.  If you are interested in “Threshold” or “White Glove” assembly, please contact us for details.

  • Home will need to be accessible to a full size semi-truck
  • Most delivery times within the Continental U.S. range from 5-10 business days
  • You will be contacted by a representative to schedule a delivery date
  • Tracking #'s will be provided when product has been shipped
  • A signature will be required upon receipt

Threshold Home Delivery 

  • Delivery equipment includes a lift gate equipped truck, pallet jack, and hand truck.
  • This shipping option includes delivery to the first accessible dry area available (garage, carport, front step, back patio, etc.).
  • If delivering to an apartment, the carrier will deliver inside the first floor of the complex.
  • This option does not include uncrating, unpacking, de-skidding, placement, debris removal, or set-up services. See "White Glove Delivery" for this service.
  • Delivery times are scheduled between the hours of 8 a.m. and 5 p.m., Monday through Friday, and will be scheduled as a 4-hour window.
  • Extraordinary delivery conditions may require an additional fee.
  • Upon delivery please inspect the item(s). Please notate any damage on the Proof of Delivery receipt or, if refusing a delivery due to damage, please note refused due to damage on the receipt.(See Freight Returns)

White Glove Home Delivery ($199)**  - (Available within 40 miles of our North Charleston Store – Please contact us for availability at (843) 552-7272 or shop@myleisuredepot.com)

  • This is our premier level shipping option. It includes delivery, unpacking, full assembly, final placement, and debris removal to an off-site receptacle. A two person team will professionally assemble all products and a signature will be required upon completion and your 100% satisfaction.
  • White-glove service generally includes 30 minutes of product assembly/placement, unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of one flight of stairs.
  • Delivery times are scheduled between the hours of 8 a.m. and 5 p.m., Monday through Friday, and will be scheduled as a 4-hour window.
  • Extraordinary delivery conditions may require an additional fee.
  • Upon delivery please inspect the item(s). Please notate any damage on the Proof of Delivery receipt or, if refusing a delivery due to damage, please note refused due to damage on the receipt.

**Please contact us for options on White Glove Delivery and Professional Installation of Game tables, Swimming Pools & Hot Tubs. These products are not eligible for the standard White Glove Delivery Service.

International Shipping

Most of our products may be shipped outside of the United States. If shipping outside of the continental U.S., please contact us for rates and availability.

The transit time for international shipments will vary by product and shipping method. Please note that any applicable customs, duties, or brokerage fees will be the responsibility of the recipient. We are currently unable to provide estimates of these charges.